Our privacy policy:

 

IN SHORT

Does WhiteRavenandWitchsLair.com collect information? YES

What do we use your information for?

Any of the information we collect from you may be used in one or all of the following ways:

  • Improve customer service

  • Provide calendar, virtual, or online events

  • Personalize customer experience

  • Send customer promotions

  • Conduct surveys

  • Allow customer ratings

  • Send emails

  • Process transactions

  • Improve the website

THE LONG VERSION 

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we may collect the; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

How do we collect information?

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address, email address, and phone number. Your personal information will be used for the specific reasons stated above only.

Why do we collect such personal information?

We collect such Non-personal and Personal Information for the following purposes:

  • To provide and operate the Service/Website.

  • To provide our Users with ongoing customer assistance and technical support.

  • To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages.

  • To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services.

  • To comply with any applicable laws and regulations.

How do we store, use, share and disclose our site visitors' personal information?

Our company is professionally hosted on a platform. Our hosting service provides our website with the online platform that allows us to sell our products and services to you. Your data may be stored through our hosting service data storage, databases and the general hosting applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by our hosting service and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. 

 

How do we communicate with our site visitors?

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail. 

Cookie Statement

Do we use cookies? YES

 

How do we use cookies and other tracking tools?

What is a cookie?

WhiteRavenandWitchsLair.com uses cookies and other web technologies, such as web beacons, that enable the analysis of the use of a website.

A cookie is a small text file which is stored by the server of a website on your computer or mobile device. Later on, the server can consult or read out the content of this cookie. Your web browser manages cookies. In this cookie statement, we explain what cookies are placed and with what purpose we do this.

Remembering settings

We use cookies to remember your settings and preferences, making sure we do not have to ask you again. It concerns the following settings and preferences:

  • the option to stay logged

  • to remember for which cookies you gave us your consent

You have the option to block these cookies in your browser, but please note you will need to enter your preferences again each time you visit our website.

Functioning of the website

We use cookies to make sure our Website functions well. These functional cookies will only be used for this purpose. We use these cookies for:

  • visual settings (text size, colors, etc.)

  • your name, e-mail address etc. to make sure you do not need to fill this in each time you visit our Website

  • your language preferences

  • requests to participate on questionnaires

  • requests to join our website mailing list

You have the option to block these cookies in your browser, but this can affect the functioning of the website in a negative way.

 

Social media buttons

We added social media buttons in order to promote webpages and share them on social networks, such as Facebook, Twitter, Google, Instagram, and many others. These buttons place cookies.

These buttons work through snippets of code that originate from these social networks. Please read the privacy policy of these social networks to understand what they do with the (personal) data they receive through these cookies.

 

Tracking and profiling

We use cookies to create a profile of you. Our social media integrations may also use cookies for tracking and profiling.

The profile we created of you serves to show you advertisements that are actually relevant for you, based on your profile. If you have shared your email address through our website we will link this profile to our profile in the CRM "customer management" database.

 

Google analytics

Through our Website, Google will place a cookie as part of the “Google Analytics” service. We also use tracking cookies to create a profile of you through this tool. We can request this tracking cookie when you visit another website within our network as well. This way we can find out that you have been on other websites, besides the one you visited. We are using this service to receive reports and information on how our visitors use the Website. 

 

Managing your cookie settings

If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Note: If you turn your cookies off, some of our services may not function properly.